1. Order
To place an order, you can use the order form on our website www.thunebil.no. Alternatively, you can arrange the order by sending an e-mail to mail@thunebil.no. Thune Biltransport AS undertakes in accordance with this agreement to:
* Transport the collected car to the agreed delivery location.
* Communicate to the customer or his representative information about any irregularities that have occurred while the car(s) were in Thune Biltransport AS’s custody.
* Inform the customer if something happens during transport, where the assignment cannot be carried out due to the car’s standard or force majeure events.
According to this agreement, the customer undertakes to:
* Ensure that the car is ready for collection at the agreed time.
* Pay shipping and taxes to Thune Biltransport AS according to the agreed price.

1.1 Precautions car owners should take before transporting a car
Please make sure to seal any leaks of engine oil, coolant, brake fluid or other fluids before transport, as we do not transport cars that leak fluids. If the car leaks fluid during transport, the car owner will be held responsible for any damage to the truck or other cars transported with it.
The car must also be startable and drivable, and have sufficient fuel or electricity. The car must have good regulatory brakes and a parking brake. If starting help is required, a price supplement will be charged for the use of a booster, of NOK 500 per boost.
Please also remove any extra equipment, such as roof boxes, roof racks, extra lights or extra mirrors, before transport. Cars with extra equipment that is not specified when ordering will be charged for the shipping cost even if the car is not transported.

1.2 Important information about loose objects inside and outside the car during transport
Please note that Thune Biltransport AS is not responsible for any damage caused by loose objects in the car during transport. This can include luggage, loose tyres, iPads, GPS devices, loose keys or other loose items. It is important to note that the car owner himself is responsible for securing such objects, as the car owner will be held liable for damages to other cars during transport. This also applies to any damage to the car’s interior or windows as a result of loose objects.
It is also important to point out that break-ins to the car during transport must be covered by the car owner himself. Loose objects that are transported outside the car, for example extra wheels that are not permanently mounted (we do not transport loose wheels), roof racks and the like, are not covered by Thune Biltransport AS’s insurance. The car owner must therefore check himself that he is insured against any damage or loss of loose objects.
We point out that loose items are difficult to secure against theft on open car transporters, and can be stolen when the driver is not watching the car transporter. We therefore recommend that car owners take the necessary precautions to secure loose objects before transport.

1.3 Car size
Accurate and correct information about the car’s dimensions is of essential importance when ordering transport services. This includes the car’s height, length and width, which are calculated before the transport begins, and then the car is allocated a place on the car transporter. If we receive incorrect information about the car’s dimensions, it may result in the car not fitting into the allocated space on the car carrier, and there may be cases where there are no alternative spaces on the car carrier. In such cases, the transport will be interrupted, and the client will be invoiced for the shipping costs.

1.4 Special requirements for the transport of sports cars, low-end and exclusive cars
Cars that are of the sports car type and low and exclusive car are usually difficult to load on the transport. The reason is that these cars have wide tires, hard couplings, low ground clearance and high horsepower numbers which make them difficult to maneuver. Therefore, loading these cars will take longer and require additional costs. If the car has a ground clearance that is lower than 11 cm, Thune Biltransport AS will not be responsible for any damage that occurs during transport.

1.5 Operation of modified cars
Although the cars are built to factory technical specifications, some car owners may choose to modify them by carrying out changes such as lowering the car, rebuilding the body or fitting extremely low-profile wheels and wider wheels. Such cars are known as modified cars. If you want to order transport for a modified car with Thune Biltransport AS, it is important to provide accurate measurements of the car, as this will have a major impact on loading and unloading the car. Thune Biltransport AS will make a decision as to whether they can transport the modified car, as it can create challenges when loading/unloading which can prevent us from transporting the car.

1.6 Damaged cars
When ordering transport, cars with damage or which are subject to renovation must be specified. Such cars may have parts that fall off during transport, and this can cause damage to other cars. The sender or the orderer of the transport is responsible for ensuring that loose parts are properly secured. For safety reasons, cars with damage or which are objects of renovation are only transported by recovery vehicle. Ordering transport for such cars is done in the same way as for other cars, but we disclaim any responsibility for the car during transport.

1.7 Shipping of a vintage car
Thune Biltransport AS disclaims responsibility for damage that may occur during the transport of cars that are 30 years or older. Therefore, we must be released from liability while the car is in our custody, and you must have your own insurance that covers transport of the car.

1.8 How to handle snow and ice on the car before transport
In winter, it is important to ensure that cars are free of snow and ice before transport. According to Norwegian law, it is not permitted to transport cars with snow on the roof. If there is a need for snow removal, the customer will be invoiced according to the current price list. Thune Biltransport AS is not responsible for any damage that may occur as a result of snow removal.

1.9 Used cars
Thune Biltransport AS is keen to avoid transport damage, and the same applies to misunderstandings about previous damage. Initially, the driver inspects the car, preferably together with the customer, to check for damage. The customer must inform the driver without being asked about any bodywork damage he/she is aware of. Sometimes the car is dirty, wet, covered in snow and/or ice or loaded in the dark. This can make it impossible to detect damage. Under such conditions, Thune Biltransport AS is not liable for compensation. Damage that is first visible as a result of sensitivity to heat and/or cold and damage caused by leakage/cracks or rust will not be replaced by Thune Biltransport AS.
Thune Biltransport AS has drawn up specific conditions for shipping used cars. By used car is meant a car that is or has been registered and has been driven more than 30 km.
The following damages will not be considered transport damages (the list is not exhaustive):
* Track of use
* Scratches between doors and handles
*Dents that have not caused paint damage
* Scratches under the front bumper
* Scratches or dents in rims
* Stone chips in the paintwork or windows
* Damage to additional equipment
* Internal damage
* Damage to the roof for tall cars which prevents a check before transport

2. Transport order

2.1 Car transport – Collection and delivery
Thune Biltransport AS takes into account that trucks have high fuel costs and it can also be expensive to drive through toll stations, ferries and tunnels. If an imprecise or incorrect address for collection or delivery is given, or the addresses are changed after the offer has been made and the transport has started, an additional charge will be made per mile for extended driving distance in relation to the given place. Thune Biltransport AS will also charge any toll fees, ferries or tunnel fees that are not calculated into the offer.

Loading and unloading of cars cannot take place in residential areas or the like due to exceeding the permitted axle pressure on the road in question, and that trailers may have maneuvering problems in smaller streets. Therefore, an agreement must be made about loading/unloading at a nearby suitable place when ordering. If it is not possible to deliver the vehicle to the stated delivery address, Thune Biltransport AS will unload the vehicle as close to the delivery location as possible, and in consultation with the vehicle owner. There will be no reduction in the agreed shipping price in the event of such events.

Cars must always be inspected by the customer together with a driver from Thune Biltransport AS. If the customer is not present for the inspection, the driver will inspect the car on his own. Thune Biltransport AS considers absence from the customer during inspection as acceptance by the customer that claims for damages cannot be brought against Thune Biltransport AS. It is the recipient’s responsibility that the car is inspected together with the driver or a representative of Thune Biltransport AS upon collection.

2.2 Cancellation
Car transport logistics can be a complex process. If a car that is already on the loading list is canceled or cannot be sent due to incorrect information, the sender will be invoiced according to the current price list. This applies to planned cars that should have been transported.

2.3 Delay
Thune Biltransport AS has no financial responsibility for delays caused by weather conditions, closed mountain passes, canceled ferries, closed tunnels, canceled train departures, car breakdowns or other unforeseen events beyond our control (Force majeure).

3. Insurance
Cars and trailers that are used for transport are insured with goods insurance which has cover per kg. insurance value, linked to a unit of value called SDR (Special Drawing Right). Historically, the SDR has an average value of approximately NOK 11, but it varies in relation to international currencies. In Norway, cargo insurance is covered by 17 SDR per kg, corresponding to approximately NOK 187 per kg. Thus, a car weighing 1,000 kg is insured for approx. NOK 187,000. For transport outside Norway’s borders, cargo insurance covers 8.33 SDR per kg. If the value of the vehicle exceeds what is covered by the insurance, the owner must take out additional insurance himself. The insurance does not cover damage caused by stone chips, as this is considered normal wear and tear. We recommend that the car owner insures the vehicle and valuables themselves, since the goods insurance only applies if there has been an error or negligence on the part of the transporter.

3.1 Area of responsibility
Thune Biltransport AS follows the rules in the Road Freight Contracts Act and NSAB 2015 for all transport of cars, with the exception of §25. These rules also determine the liability relationship between Thune Biltransport AS and the customer when it comes to damages. Thune Biltransport AS’s responsibility starts when the company’s representative has taken over the car for the transport task and ends when the car has been delivered to the destination. Before taking over and after delivery, the car is at the customer’s own risk and insurance.
Thune Biltransport AS is not responsible for damage or theft that occurs while the car is parked in the warehouse. The customer is responsible for ensuring that the car is insured against theft.

3.2 Shipping damage
If Thune Biltranport AS’s goods insurance does not cover damage during transport, the responsibility for covering the damage will fall on the car’s own liability insurance. Thune Biltransport AS points out that it is the client’s responsibility to ensure that the car has minimum liability insurance for transport. If the customer does not take out their own comprehensive or transport insurance and only relies on Thune Biltransport AS’s liability insurance, they may risk losing money if the damage is extensive or if Thune Biltransport AS cannot be blamed for the damage. The customer must survey the damage themselves and bear all costs before they can possibly receive compensation from Thune Biltransport AS if they do not have their own insurance.
Thune Biltransport AS will not take responsibility for damage to the car that cannot be inspected from a standing position.
If a car damages itself or another car during transport, the owner or the liability insurance of the car responsible for the damage must cover the costs. Examples of such damage include parts that fall off and hit other cars, or liquids such as oil and the like that drip and soil other cars.

3.3 Time limit for reporting damage in connection with transport
The car owner has a duty to notify Thune Biltransport AS immediately of any damage after the delivery has been completed, in accordance with the deadlines set in the Road Freight Contracts Act and NSAB 2015. All new damage must be documented by taking pictures of the car and the damage before the car is moved and washed/degreased, as well as noted on the trailer manifest. The following documentation must be provided:
* Information on delivery date (including time and whether it was within/outside working hours)
* Trailer Manifesto
* Damage report/receipt of receipt
* Minimum 4 photos of the injury, including:
* Overview of the vehicle taken at the place where Thune Biltransport AS parked the car
* Picture of the chassis number plate
* Image of the damage area (eg a full screen)
* Close-up/detail of the damage
* Tariff (can be supplied later if necessary)